Privacy Policy

1. Introduction

At ZIMAMI, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact our team, or enquire about our interior design and construction services.

We handle personal data in accordance with the Personal Data Protection Law (PDPL) of Saudi Arabia and its applicable implementing regulations.

2. Who We Are

ZIMAMI is a design-and-build company based in Riyadh, Saudi Arabia. We provide interior design, construction, and project delivery services for residential and commercial spaces.

ZIMAMI is responsible for determining how personal information collected through our website and business enquiries is processed.

Contact Information

• Company: ZIMAMI

• Email: hello@zimami.com

• Phone: +966 53 717 7672

• Address: Anas Ibn Malik Road, Al Malqa, Riyadh 13525, Saudi Arabia

3. Personal Information We Collect

When you submit an enquiry through our website, we may collect:

• Full name

• Email address

• Phone number

• Project location

• Project type

• Preferred project timeline

• Project description and requirements

• Additional information you voluntarily provide

Your name, email address, and enquiry message are required fields. Other information is optional unless otherwise indicated.

We may also collect information you share through email, telephone conversations, consultations, and project-related correspondence.

Our website hosting provider may process technical information necessary to operate and secure the website.

We do not intentionally request sensitive personal information through our general enquiry form.

4. How We Collect Your Information

Our website is built and hosted using Framer.

We collect personal information when you submit our Project Enquiry form, contact us directly, request a consultation, or communicate with our team about a potential or ongoing project.

Information submitted through the website's enquiry form is processed through Framer's form service and delivered to our designated business email address, hello@zimami.com.

Authorized team members use this information to review your enquiry, understand your requirements, and respond with appropriate next steps.

5. How We Use Your Information

We use personal information for the following purposes:

Responding to enquiries

To review your message, answer questions, and contact you about our services.

Understanding project requirements

To evaluate your project location, scope, timeline, and design or construction needs.

Preparing consultations and proposals

To arrange meetings, prepare quotations, and provide relevant recommendations.

Managing projects

To coordinate design, construction, communication, and project delivery when you engage our services.

Business administration

To maintain necessary business records and comply with applicable legal obligations.

Website operation

To maintain website functionality, security, and performance.

We do not use information submitted through our enquiry form to add visitors to marketing mailing lists.

6. Legal Basis for Processing

We process personal data only where permitted under Saudi Arabia's Personal Data Protection Law.

Depending on the circumstances, processing may be necessary to respond to your request before entering into a contract, perform contractual obligations, comply with legal requirements, or pursue legitimate interests where permitted by law.

Where consent is required, we obtain it in accordance with applicable requirements.

You may withdraw consent where processing is based on consent, subject to applicable legal conditions.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with authorized service providers and business partners where necessary to operate our website, respond to enquiries, or deliver our services.

These may include:

• Framer, our website hosting and form service provider.

• Our business email service provider.

• Authorized ZIMAMI team members.

• Architects, engineers, consultants, and contractors involved in relevant projects.

• Professional advisers and authorities where disclosure is legally required.

We limit information sharing to what is necessary for the relevant purpose and apply appropriate confidentiality and data protection measures.

8. Data Storage and Retention

Information submitted through our website is delivered to ZIMAMI's business email account and may also be processed by the service providers supporting our website and communications.

We retain personal information only for as long as necessary to respond to enquiries, manage business relationships, deliver services, or comply with applicable legal obligations.

Retention periods depend on the type of information and the purpose for which it was collected.

When personal information is no longer required, we take appropriate steps to securely delete or anonymize it, unless continued retention is required or permitted by law.

9. Data Security

We take appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to personal information is limited to authorized personnel and relevant service providers.

Although we take precautions to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Website Analytics and Cookies

The ZIMAMI website is built and hosted using Framer.

We do not use additional advertising pixels, third-party analytics scripts, or marketing tracking technologies.

Where Framer's built-in analytics are used, they provide aggregated website performance information without relying on tracking cookies or persistent visitor identifiers.

Technical information may still be processed where necessary for website functionality, security, and reliable operation.

If we introduce additional tracking technologies in the future, we will update this Privacy Policy and implement any notices or consent mechanisms required by applicable law.

11. International Data Processing

Some technology providers supporting our website and email communications may process personal information outside Saudi Arabia.

Where personal data is transferred or disclosed outside the Kingdom, we will comply with Saudi Arabia's Personal Data Protection Law and the applicable Regulation on Personal Data Transfer Outside the Kingdom.

We will apply the legal requirements and safeguards relevant to such transfers.

12. Your Personal Data Rights

Under Saudi Arabia's Personal Data Protection Law, you have certain rights regarding your personal information, subject to applicable legal conditions and exceptions.

Right to be informed

You have the right to understand why and how your personal information is collected and processed.

Right of access

You may request access to personal information we hold about you.

Right to obtain a copy

You may request a copy of your personal information in a clear and readable format, in accordance with applicable law.

Right to correction

You may request the correction, completion, or updating of inaccurate or incomplete personal information.

Right to destruction

You may request the destruction of personal information where the applicable legal requirements are met.

Right to withdraw consent

Where processing relies on your consent, you may withdraw it in accordance with applicable law.

To exercise any of these rights, contact hello@zimami.com.

We may request appropriate identity verification before processing a request.

We will respond within the timeframes prescribed by applicable law, subject to permitted extensions and exceptions.

13. Third-Party Websites

Our website may contain links to third-party websites or external services.

These websites may operate under their own privacy policies and data protection practices.

We encourage visitors to review the privacy policies of external websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, data processing activities, or applicable legal requirements.

Any updates will be published on this page with a revised date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

15. Privacy Enquiries and Complaints

If you have questions about this Privacy Policy, wish to exercise your personal data rights, or have concerns about how your information is handled, please contact us.

ZIMAMI

Email: hello@zimami.com
Phone: +966 53 717 7672
Address: Anas Ibn Malik Road, Al Malqa, Riyadh 13525, Saudi Arabia

We will review privacy-related enquiries and complaints in accordance with applicable legal requirements.

If you believe your personal data rights have been violated, you may also submit a complaint to the Saudi Data & Artificial Intelligence Authority (SDAIA) through its official channels.

For further information, visit https://dgp.sdaia.gov.sa.